Products and Services

Lifeline – Phone Support Card

When you’re stumped on a document or project, have you ever wished you could just give someone a call to get the answer that will get you going again?

Now you can – with Cyber Seniors Lifeline Phone Support Cards. Just call or email us your question, and use the minutes on your Lifeline Card to get the help you need. Use all your minutes on one big question, or call for lots of quick answers – it’s up to you.

Here’s how it works:

• You buy your Lifeline Card through your trainer, or Email us
• We e-mail you a printable Lifeline Card, so you can track your calls if you wish. (Postal option is available.)
• As soon as you receive your Lifeline Card, it’s stored in our database – you can start calling or emailing right away.
• Each time you call or email, we’ll look up your record, and tell you how many minutes you have left on your card.
• We’ll answer your specific computer questions: “How do I…?”, “Why does it do that?”, “What should I do about…?”

If we can’t answer your question, it doesn’t cost you any minutes at all!

Lifeline Cards never expire, and you can share them with others if you want – just let us know in advance who else will share your Lifeline Card.

Here’s what you won’t get:

• You won’t get a complicated sequence of automated menus before you get to talk to real human being
• You won’t get a call centre in a foreign country
• You won’t get a big hassle when you want to share your card with family or friends

PLEASE NOTE: If your call or e-mail is not answered immediately, there is a voice mail service to leave a message. In all instances we guarantee to return your call within 24 hours or the question is free and no minutes are deducted from your Lifeline Card. If your call is long-distance, you are responsible for any long-distance charges you may incur.

Gift Certificates

You can give a gift certificate for computer training to anyone!

Gift certificates are available in what ever amount you wish to purchase, the minimum being $20.

If the recipient chooses a session that is longer than the amount the certificate will cover, we’ll apply the amount of the gift certificate towards their session, and the recipient will be responsible for the rest of the cost.

Click here to see the fee structure to help you determine the the value of the sessions. The cost varies depending on how many hours of training you would like to purchase.

Here’s how it works:

You email us, or call 0424 275 184 to request a gift certificate.

1. We will send you the gift certificate form, so we have all the details necessary to provide the gift certificate for you.
2. You complete and return the gift certificate form to us with your payment.
3. Once your payment has been received we will email you your gift certificate, or post it to you depending on your preference.
4. Give your gift certificate to the intended recipient.
5. To redeem the certificate, simply contact us on 0424 275 184 and quote the validation code on the certificate.
6. Make your booking and your trainer will come to you at the appointed time.

Student Manuals / Workbooks

Cyber Seniors Computer Training: MS Office Workbooks

These step-by-step workbooks are designed to make it easy for you to build the skills you need, or brush up on existing skills. They’re also an excellent reference tool for you to keep after your course!

Introductory workbooks contain a glossary, including pictures and definitions, so you’ll know exactly what you need to look for on your screen. All the workbooks give you clear, step-by-step instructions, along with explanations of each concept.

There are exercises (with solutions) to help you hone your skills, and as well,each workbook is crammed with hints and tips to help you work as easily and productively as possible.

Workbook entries are coded so you can see at a glance: Information, How-To, Notes and Shortcuts, and Exercises.

Workbooks are available in four skill levels, with their content corresponding to the Cyber Seniors course outlines:

• Basic
• Intermediate
• Advanced
• Cyber Intense (for people who want to know it all, yesterday!)

A workbook is included with each subject booking. If purchased separately, workbooks are available from $24.95 plus shipping/handling.

Workbooks are available for the following subjects:

Computer Basics

Email

Internet

Microsoft Word®

Coming soon –

Microsoft Excel®

Microsoft Outlook®

Microsoft Publisher

Microsoft Access®

Setting up a New Computer – Just bought a computer / laptop and have no idea how to set it up?

Buying a new computer – Don’t have a computer yet? Cyber Seniors Computer Training can help you to understand what you need in a computer to be able to do with it what you want to do.

Want to try before you buy? – Laptop or Desktop? It’s no problem at all, we can provide a PC for your use for the duration of the session booked.

Virus Protection – How to protect yourself. Unsure about Virus Protection and how to use it to best protect your computer and your personal or other confidential information?

Clean-up/Maintenance – Does it feel like your computer is walking, rather than running? Cyber Seniors can take a look at your computer and in some cases improve the performance, or make some recommendations to improve the performance.

iWhat? iPod – What is all that fuss about? Want to learn how to download music for your iPod?

Changing careers? Updating your resume? – Want to learn about skills transferring? Resume writing and application letter writing and or instruction

These and many more services available just call 0424 275 184 or
email us to find out more about how we can help you!

Session times are negotiable. Hours of Operation are:

AVAILABLE ON PUBLIC HOLIDAYS BY APPOINTMENT ONLY

BOOKINGS REQUIRED, SOME TIMES AND DATES MAY BE UNAVAILABLE SO ADVANCE BOOKINGS ARE ENCOURAGED.